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As of December 2022 For all Internet and Phone Problems and Questions, please call South Hadley Electric Light Department (SHELD) at 413-420-7028 Choose Option 3 and then Option 4 for Technical Support
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Leverettnet and Leverett.ma.us Email Update: December 8, 2022 Leverettnet.net – Residential Customers Incoming server: mail.leverettnet.net Port: 993 Connection: SSL/TLS Outgoing server: mail.leverettnet.net Port: 587 Connection security: STARTTLS User Name must be full email address
Leverett.ma.us – Municipal Office Users Incoming server: mail.leverett.ma.us Port: 993 Connection: SSL/TLS Outgoing server: mail.leverett.ma.us Port: 587 Connection security: STARTTLS User Name must be full email address
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December 1, 2022 It is our pleasure to inform you that we have successfully made the ISP (internet service provider) transition from OTELCO (GoNetSpeed) to SHELD (South Hadley Electric Light Department) for your broadband service!
A few things to note about the transition:
-Internet service only - $72.40/month -Internet and phone service - $87.40/month +tax
To set up your online billing account please visit www.sheld.org and click on Manage Account Online. -Click the green Sign In button in the upper right corner. -Click on the New User? Create Account link. -Enter your Account Number (By December 10th you’ll receive your first bill from SHELD which will show your account number so you can proceed.) -Fill in the requested information and click Continue to finish the setup.
If you are a phone subscriber, you will need to establish your new voicemail, below are the instructions on how to accomplish this: -Pickup handset and get dial tone -Press *333 -Wait for operator to ask for your password -Enter the last four digits of your phone number, then press the # button -Repeat step 4 -Operator will now ask you to create a new four digit password -Voicemail is now activated, you may proceed with creating a new greeting
Again, the new customer service/billing/technical support phone number for all LeverettNET customers is 413-420-7028. Thank you, Your broadband team |
Basic Information
LeverettNet is a Fiber-optic-To-The-Home (FTTH) broadband network owned by the Town of Leverett. LeverettNet is operated under the telecom authority of the Leverett Municipal Light Plant (LMLP), which contracts with third parties for Network Operator, Internet Services Provider (ISP), and maintenance functions.
LeverettNet provides symmetrical (equal upload and download) 1-gigabyte per second (1Gbps) active ethernet (dedicated fiber links) connectivity between each subscriber location and the Internet point of presence. LeverettNet connects from the point of presence to the Internet Service Provider at 2Gbps.
Subscribers pay a monthly ISP fee, plus a LMLP charge for Network Operator and maintenance costs.
Protect your fiber connection
In order to avoid expensive repairs to the fiber-optic cable that brings LeverettNet telephone and Internet services to each premise, remember it is the property owner’s responsibility to avoid damage to the fiber and the Optical Network Terminal (ONT). The Leverett Municipal Light Plant (LMLP), in accordance with general utility company practice, holds homeowners responsible for costs to repair fiber broken or damaged by homeowner or homeowner-contracted activities, including digging, moving, tampering with, or otherwise interfering with the fiber cable or ONT. See the FAQ file or more information about locating the cable.
Residential Telephone User Guide Dec 2022
Business Telephone User Guide Dec 2022
Leverett Municipal Light Plant Members
Rob Brooks, Chair
George Drake
Robert Weller
Manager: Marjorie McGinnis
Contact: lmlp@leverett.ma.us
413-548-9699
As of 12/1/22 The new customer service/billing/technical support phone number for all LeverettNET customers is 413-420-7028.
TREE TRIM REQUEST - If you know of a tree that looks like a danger to the wires along the street, please let us know by emailing the tree location (nearest house address) and the numbers on the nearest pole with a description of the problem to lmlp@leverett.ma.us
USAC Affordability Connection Porgram - The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households pay for broadband service and internet connected devices. To learn more Home - ACP - Universal Service Administrative Company (affordableconnectivity.gov)