LeverettNet

For all Internet and Phone Problems and Questions or to subscribe for service, please call South Hadley Electric Light Department (SHELD) at

413-420-7028

Option 1 for Billing

Option 4 for Technical Support

_____________________________________________________________________________________

The monthly cost for the service through SHELD is as follows:

-Internet service only - $74.40/month

-Internet and phone service - $89.40/month +tax

Basic Information

LeverettNet is a Fiber-optic-To-The-Home (FTTH) broadband network owned by the Town of Leverett. LeverettNet is operated under the telecom authority of the Leverett Municipal Light Plant (LMLP), which contracts with third parties for Network Operator, Internet Services Provider (ISP), and maintenance functions.

LeverettNet provides symmetrical (equal upload and download) 1-gigabyte per second (1Gbps) active ethernet (dedicated fiber links) connectivity between each subscriber location and the Internet point of presence. LeverettNet connects from the point of presence to the Internet Service Provider at 2Gbps. Please note that speeds and data rate may vary depending upon customer equipment.

Subscribers pay a monthly ISP fee, plus a LMLP charge for Network Operator and maintenance costs.

Protect your fiber connection

In order to avoid expensive repairs to the fiber-optic cable that brings LeverettNet telephone and Internet services to each premise, remember it is the property owner’s responsibility to avoid damage to the fiber and the Optical Network Terminal (ONT). The Leverett Municipal Light Plant (LMLP), in accordance with general utility company practice, holds homeowners responsible for costs to repair fiber broken or damaged by homeowner or homeowner-contracted activities, including digging, moving, tampering with, or otherwise interfering with the fiber cable or ONT. See the FAQ file or more information about locating the cable.

Accounts

To set up your online billing account please visit www.sheld.org and click on Manage Account Online.

-Click the green Sign In button in the upper right corner.

-Click on the New User? Create Account link.

-Enter your Account Number

-Fill in the requested information and click Continue to finish the setup.

If you are a phone subscriber, you will need to establish your new voicemail, below are the instructions on how to accomplish this:

-Pickup handset and get dial tone

-Press *333

-Wait for operator to ask for your password

-Enter the last four digits of your phone number, then press the # button

-Repeat step 4

-Operator will now ask you to create a new four digit password

-Voicemail is now activated, you may proceed with creating a new greeting

Again, the new customer service/billing/technical support phone number for all LeverettNET customers is 413-420-7028.

Email

Leverettnet.net – Residential Customers

https:/mail.leverettnet.net

Incoming server: mail.leverettnet.net

Port: 993

Connection: SSL/TLS

Outgoing server: mail.leverettnet.net

Port: 587

Connection security: STARTTLS

User Name must be full email address

Leverett.ma.us – Municipal Office Users

https://mail.leverett.ma.us

Incoming server: mail.leverett.ma.us

Port: 993

Connection: SSL/TLS

Outgoing server: mail.leverett.ma.us

Port: 587

Connection security: STARTTLS

User Name must be full email address

Click this link for information on protecting your house from lightning:

https://www.progressive.com/lifelanes/household/home-lightning-protection-tips/

In the event of an outage on a weekend, the customer will be given the option of paying the electrician’s overtime rate. If they agree to pay that rate an electrician will be dispatched. As has been the case with outages during the week, if the outage is caused by MLP fiber or equipment the MLP will pay the cost. If it is due to customer equipment or wiring it is the customer’s responsibility. This policy applies only to electrician deployment.